It’s not always easy to decide where to invest valuable resources when it comes to solving business challenges. Sometimes, it’s not even easy to reach a consensus on what those challenges are, or what solving them might look like.
Our design thinking workshops help clarify and approach business challenges with out-of-the-box thinking, giving you fresh tools to tackle problem solving. We end with our analysis and recommendations for next steps.
In this classic 5-day engagement, we’ll collaboratively define the challenge you’re facing, build empathy with your users, ideate solutions, and prototype and test them with real users. By the end of the engagement, you’ll have a go/no-go criteria.
Too often, organizations evaluate their customer engagement and success in siloes based on how things are organized internally: for example, performance of a mobile application, or feedback on call center employees. Service design helps you zoom out to consider the whole journey for your clients and identify gaps.
Are you sold on the effectiveness of design thinking and want to foster a design thinking culture within your own organization? With our strategy design engagement, we’ll be your guide along the journey, helping with situation assessments, success metrics, roadmapping, and more.